frequently asked questions


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Where can I find my checked-in information and when do I have to be at the airport?
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How early do I have to book my flight?
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Can I cancel my flight? Is it possible to get a refund?
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How do I cancel my reservation?
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Can I smoke during the flight?
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Can I bring firearms or rifle guns?
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Who do I contact for support or more information?
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Can I bring my pet or animal onboard?
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Can I change my flight?
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Who can I contact for additional support?
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What services am I eligible for during the flight?
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Is it recommended to have insurance for the flights?
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Who should I contact for notices, questions, special requests, and more information?
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Can I board the flight without the necessary personal documents in case I forgot them?
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Which identification documents needs to be present before boarding?
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Is the operator or IMPERIUM JETS responsible for any loss, injury, expense, damage to property or personal sickness, injury, or death?
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If I want to get into a waiting list for a flight that is fully booked, how can I do that? Should I pay for it?
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Who is the public charter operator and who is the direct air carrier for the upcoming flights on November 2021 - January 2022?
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Where is my payment delivered to? Is it protected?
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Where can I find details or changes at the details of the flight?
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Is the price includes any other services then air transportation?
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Can I pay with a credit card and is my reservation confirmed immediately?
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Is it possible I make a reservation and won’t get a ticket?
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How long after arrival do I have the right to file a claim?
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Can the flight operator be changed? Can my flight be changed to a commercial airplane?
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When I buy my ticket is the date and time guaranteed?
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Can I bring on board any Lithium battery-operated devices?
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Am I allowed to check in baggage? What are the restrictions regarding that? What if I have overweight luggage?
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Where should I put my medicines? Is the operator responsible for a case of non-availability of medicines?
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Are there any items I can’t bring on-board?
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Who is responsible for lost baggage or theft or damaged baggage?
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Do I need to take a COVID test before the flight?



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