We recommend you arrive no later than 30 minutes before the departure of your flight. Flying on a business aircraft means you no longer need to wait in long lines or wait forever to collect baggage. However, please allow up to 15 minutes, on average, to complete your check-in formalities.
How early do I have to book my flight?
It is recommended you book as early as possible to ensure your travel is confirmed. Each flight accommodates a maximum of 6 passengers only, and the seats are subject to space availability.
Can I cancel my flight? Is it possible to get a refund?
Yes, you can cancel your flight. The tickets, however, are non-refundable. These are special offer price tickets and therefore come with date/time restrictions. Our travellers enjoy being able to depend on our fixed schedules and on-time performance. In the case of "no-show", please let our team know so we can make the proper arrangements, please contact us at firstname.lastname@example.org.
What happens if I'm the only one who bought a ticket?
Your flight will depart as scheduled to take you to your destination. Our 'by the seat' model means that you don't need to book an entire aircraft to be able to fly with us. Book by the seat. Pay by the Seat. Fly By The Seat.
Can I smoke during the flight?
This flight is non-smoking for the comfort and safety of passengers as well as the flight crew.
Can I bring firearms or rifle guns?
Firearms and ammunitions are strictly not allowed on this flight.
Can I bring my own food, drinks or alcohol?
Bringing your own refreshments and alcohol might be limited under local/state law. In any case Imperium Jets provide light refreshments in the form of drinks and snacks on board your flight.
How qualified & experienced are the pilots?
All pilots are FAA certified in accordance with US regulations, and maintain a permanent flight qualification. The well-trained and highly-experienced pilots go through yearly refresher trainings at CAE Simuflite which is an FAA recognized program and are required to meet rigorous technical standards.
Who do I contact for support or more information?
Please contact our team at email@example.com and a member of our team will be in touch soon. Alternatively, please reach out to us at phone +1.310.817.2621 for urgent support.
Are there any membership fees?
No. There is absolutely no need to sign up for membership to start travelling with us. You only pay for the cost of your seat. We've developed Private Mondays to open up business aviation to the general public and democratize the premium travel experience. We appreciate being able to serve you and we wish you an enjoyable travel experience on our flight.
Will I have WiFi?
Wi-fi is available depending on your booking. We advise checking with our support team prior to your flight.
Can I bring my pet or animal on board?
With the exception of service animals, all other animals are not allowed on board. If you would like to bring your service animal with you, please notify our support team at email: firstname.lastname@example.org in advance of your travel or at your earliest convenience so we can make suitable arrangements. Alternatively, phone us at +1.310.817.2621 for urgent assistance.
Can I change my flight? (date/flight/name)
Each ticket is valid only for the booked flight and date. You can cancel your flight, however, no refund is provided for cancelled flights. Alternatively, you can buy a new ticket for a different flight and date. No name changes are allowed on any of the tickets.
Is there free parking/valet services?
Free parking or valet services is available depending on your booking. We advise checking with our support team prior to your flight.
Who can I contact for additional support?
Please contact our team at email: email@example.com and we will be happy to assist you. Alternatively please phone us at +1.310.817.2621 for urgent enquiries. We look forward to serving you.
Do I need to take a COVID test before the flight?
You do not need to have a COVID test done before your travel. However, you do need to fill a health statement at least 36 hours prior to flight departure. You will also be required to wear a mask mandatorily throughout the journey. These procedures are in place to ensure the safety and comfort of all passengers and crew members including yourself.
Does the aircraft get disinfected before flights?
Yes, your aircraft undergoes a deep clean and thorough disinfection prior to every flight. Special disinfectant solutions are used to offset the risks posed by the COVID-19 virus. Our aircraft and crew both comply strictly with the highest safety regulations and hygiene standards.
What services am I eligible for during the flight?
We offer you a premium flying experience with large spacious inflight environment, hand-crafted interiors and superior seating designed for comfort. Refreshments in the form of light snacks and drinks are available on board. You are also welcome to bring your own food and drinks on the flight.
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Imperium Jets Inc is not an Air Carrier nor an Operator.
Imperium Jets does not own or operate any aircraft.
Operational control of all charter flights is provided by FAR Part 135, 380, or 121 air carriers or the foreign equivalent.
All services are subject to the terms and conditions.
Due to ongoing and changing restrictions, some destinations may require visitors to be quarantined.
Please follow health and state rules. We advise you to check this updating list of CDC Quarantine Stations.
Please note that the policies and there inforecement can vary by airline/operator. Please check and verify for your specific trip date and needs.
At By The Seat we care about our passenger's health and safety. All aircraft undergo deep clean and thorough disinfection prior to every flight.
In order to keep you and other passengers safe, you will be required to fill a health declaration prior to departing.
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